Our wonderful office manager and my assistant is Ms. Christina Lapp. I know I used to “survive” without her, but let me be honest, adding her is the smartest thing I’ve done with my business since I got married! Christina, what to say. So much to say. She makes my life awesome here and at this point, I don’t know what I’d do without her!
In a nutshell, Christina has a sweet, caring personality. She’s a great listener, and she cares about every customer’s experience. She greets our customers in a manner I had only dreamed of. Happily, respectfully, and with appreciation. She keeps this tone going to the very last “Thank you, call us again.”
For our own logistics, Christina handles a lot of the customer management from home. She takes calls, returns calls, handles incoming emails, answers customer questions, makes lists for me to do, sets my appointments, does marketing emails, creates databases, sends thank you cards, and operates as my business’ right hand! She holds the company together more than she knows.